Unfortunately, I hear about more bad experiences than good ones. And that's why I'm writing today's post - because I want to tell you about the most positive customer service experience I've had in a long time.
Many of you may remember the post I did last year when Chablis graduated from college and we had a fishing rod and reel custom made for her...
This is truly a beautiful rod and reel and she did a pretty fine job of catching fish all last year. When she got the rod out to go bluegill fishing last week we discovered a problem with the reel. I felt it was a manufacturers defect and absolutely no fault of the man who built the set, so I picked up the phone and placed a call to the reel supplier Mud Hole Custom Tackle using their toll free number. Lo and behold, I was immediately directed to a live person!
I quickly explained that our reel had broken and that it had been supplied by their company. And guess what? I was politely informed that they would be happy to replace the reel if I'd be willing to cover the shipping cost. I thought that was more than fair. There was no arguing, no pleading, no false promises, no tap dancing around the issue. 2 business days later I had my replacement reel at my house. Now, how's that for customer service?
I don't know about you, but I feel that any company that can provide customer service like that is a company that I want to deal with. We always hear about how poorly many companies treat their customers and I felt that this outstanding service deserved kudos. I think people should hear about companies that value their customers - companies like Mud Hole Custom Tackle!
If you like to build your own rods and tackle, then this is the store for you. Are you interested in trying your hand at crafting a rod? They are well stocked with a wide variety of supplies....
- cork rings
- stickers and decals
- grips and handles
- fly rods
- ice rods
- rod repair
- books & videos
- brass lure bodies
- hooks & jigs
- melting pots
- paint & accessories
Mud Hole Custom Tackle boasts a 100% satisfaction guarantee - and I can attest to the fact that they do their best to please their customers! They also offer international shipping.
Go check out their website. Request a catalog, sign up for one of their rod building classes, or watch one of their informative videos. Their website is easy to navigate. And guess what? They have gift certificates! With Mother's Day and Father's Day both looming on the horizon, this would be a perfect gift for the outdoors person in your life.
They also have a Facebook Page.
Again, I'd like to thank Mud Hole Custom Tackle for their fabulous customer service and pleasant employees. It was my pleasure to do business with you!